Payments

Please ensure that your billing address matches the details on your card. If you are an employer making an international transaction, check with your bank to authorize the payment. For further assistance, try an alternative payment method or contact our support team.

Refund eligibility depends on the specific service agreement or package you have purchased. For employer retainers or student consultancy fees, please refer to the cancellation policy in your contract. To initiate a request, contact our finance department with your transaction ID.

If you have a promotional code for employer services or premium consultancy, you can apply it at the checkout page before payment. Alternatively, mention the code to your dedicated consultant during your initial booking, and they will apply the discount for you.

To maintain data accuracy and compliance, you can update your display name in the ‘Profile Settings’ section. However, for legal name changes on official documents or contracts, please contact our support team directly for verification updates.

Suggestions

If you have forgotten your password, click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you a link to reset your password securely. If you don’t receive the email, please check your spam folder or contact support.

To upload or update your CV, log in to your candidate dashboard and navigate to the ‘My Profile’ or ‘Resume Manager’ section. You can upload a new file (PDF or Word format) or edit your existing details. We recommend keeping your CV updated to increase your chances of being shortlisted.

Yes, you can apply for as many positions as you like. However, we suggest applying only for roles that match your skills and experience. You can track the status of all your applications from your dashboard under the ‘Applied Jobs’ tab.

We would be sorry to see you go! If you wish to delete your account and remove your data from our system, please go to ‘Account Settings’ and select the ‘Delete Account’ option. Alternatively, you can send a request to our support team at info@globaltalenthire.co.uk.